Transparency

Marketing is so often a game of deception – we try to make things look better than they are or make people feel a certain way to elicit a response.

That’s all good and well, but there has to be transparency for there to be success.
Mitch Joel posted on his Six Pixels of Separation blog this week about the the need for transparency between agencies and brands regarding money.  His post, How much does it cost?, brings up lots of good points, but my favorite is the point about transparency.

“It sounds like bitterness, but it’s really about transparency.

This isn’t about procurement or sour grapes, it’s about a healthy and transparent partnership because that’s what the best brand/agency relationships look like. If you’re hiding what the true value of the work is from the beginning, the relationship starts out in a deficit. This is the marketing business. In business, all parties should be clear on how the process will unfold, who the participants in the competition are and what the prize will be for the winner at the end. This shell game of fishing for ideas, creative and strategy with no commitment to following through on the mandate is a thorn in the side of the marketing industry that doesn’t need to be there. Things have, sadly, progressed to the point where agencies are putting weeks against a competitive pitch to only uncover that the project has been shelved, budget wasn’t allocated or the brand was simply kicking some tires to see if a better solution was out there.

Brands may think that this makes them smarter at the marketing game, but look at the overall results and costs for that effort? Sadly, this strategy seems like a lose/lose for all parties.”

I firmly believe that transparency among partners is the only way to succeed in business.  If you want people to trust you, you have to be trustworthy.  Honesty between you and your vendor partners is the only way to ensure they will have your back and promote you.