Scott Monty is the global head of social media for Ford Motor Company. He has a very interesting personal blog, where he shares his perspectives on business, technology, communications, marketing and the vast changes in the industry that impact leadership. Continue reading How To Turn Customers Into Brand Ambassadors
Social Media and Customer Service
Social Media opens up a lot of doors for feedback – feedback from clients, competitors, vendors and just about anybody using the same social media platform you are. Continue reading Social Media and Customer Service